FREQUENTLY ASKED QUESTIONS

When should I make my reservation?

You should reserve as far ahead as possible. While we have lots of room, we do book up quickly.

What are your vaccination requirements?

Dogs must be current on their Bordatella, DLPP, Rabies and canine influenza. Bordetella is required by Pawsh Palace to be administered every 6 months. If the vaccine doesn’t meet the 6 month requirement it must be administered at least 5 days prior to your dog’s visit or the dog cannot participate in playgroup and boarding options are limited.

My veterinarian says my dog only needs the Bordatella vaccine once a year. Why does your facility require it twice a year?

Bordatella (kennel cough) is a highly contagious airborne infection similar to the common cold that children pick up at human daycare. Much like the human flu vaccine, no vaccine is 100%, effective as new stains of Bordatella continually develop and some dogs are more susceptible to this infection than others. Pawsh takes all possible precautions to eliminate the possible spread of this infection in our facility. Since there is current debate about how long the vaccine will protect your dog, we require it twice a year to ensure there are no outbreaks at our facility.

What if my pet becomes ill or gets hurt while I am away?

In the event of an emergency we will attempt to contact you and your preferred veterinarian. In the event of a true emergency, we will not delay life-saving treatment. Our associate facility, Flamingo animal hospital, will provide emergency treatment. If necessary we will transport your pet to the nearest emergency veterinary hospital.

Will you administer medications during my pets stay?

Yes we can. Many of our quests take medication on a daily basis. Additional charges may apply.

What are your hours?

We are staffed 7 days a week, and 365 days a year. Regular business hours are Monday-Sunday 9AM-7PM. You may check in or out anytime during this hours. However, we have a checkout time. Monday – Saturday is 12 pm, Sunday is 3pm. Anytime, after check-out time you will incur a late fee of of $25. Pawsh Palace is closed on certain holidays for pick up and drop off, please call for details.

My dog is not spayed or neutered. Can he/she still stay at your resort?

Yes, Pawsh Palace will accept unaltered dogs but the MUST sign up for individual play time since they cannot go into playgroup. If your female dog is in heat, an extra fee will apply due to the extra cleanup needed. All unaltered pets are placed in our Individualized Care Program for their safety and the safety of other guests. Instead of group playtimes, these animals receive individual playtimes with one of our Pet Care Technicians. We do not accept unaltered pets over 35 pounds.

Is pet transportation available?

Yes, we will send our Pet Taxi to your home for pick-up or return of your pet. An additional charge will apply.

Why do you recommend an exit bath?

Unlike home, at Pawsh Palace your pets share exercise and common areas with others. Our resort is fully disinfected daily; however, no matter how clean our facility, interaction with other pets will alter your pet’s natural scent. Due to these factors, we offer discounted bathing services to all our guests boarding for over two nights. Please refer to our Exit Bath Rates which can be found on our Grooming Service menu.

Can my pet get fleas from other animals during their stay at Pawsh Palace?

We take flea and tick prevention very seriously. Every animal staying with us, whether overnight or for daycare, must be on routine, ongoing flea and tick preventative (flea collars are not acceptable). This helps to ensure no flea or tick infestation can occur at our facility. If we find fleas on any animal, they will be given a mandatory flea bath immediately. The charge for this bath varies depending on the size of your animal but will be a minimum of $50. Repeat offenders will be denied future services. Our associate facility, Flamingo Animal Hospital can assist you in getting your animal on a flea and tick preventative.

My dog is older. I would like him to get some play time but he may tire more quickly than younger dogs. What accommodations are available for him?

Your pet is constantly assessed by our trained staff. If they seem tired of playing, they will be escorted back to their suite so that they can rest. Conversely, if you dog seems happier in play time, then we’ll leave them in the playgroup a little longer.

My dog hasn’t socialized that much. Will she/he enjoy being in a group?

Dogs are descendants of wolves and are pack animals by nature. When in a group, they will instinctively find their place in the pack. This can be an ongoing process but they usually find pack members of the same rank and play with them. It can take a few days for them to feel completely comfortable but you’d be amazed at how a shy dog will blossom into a more playful one! Our staff is trained to curtail any unwanted aggression. Also, dogs are separated into one of our three playgroup areas based on size and temperament. Your dog will never be put into a group where it would be outsized by everyone else.

Is daycare safe? Could my dog get bitten by another dog?

When dogs play, they use their paws and mouths and their play can sometimes mimic wrestling or fighting. In rare instances, play goes too far and a dog can get bitten or scratched. It’s a lot like a playground full of children. Occasionally kids who play hard end up with cuts or bruises. Rest assured that our trained staff monitor the dogs at all times and take their safety very seriously. We take all precautions to avoid any occurrence of injury.

I have multiple dogs, Can they share a suite?

Dogs from the same family may share a suit. We will assess your animals’ size and temperament and place them in a an appropriate-sized suite. The rate for the second dog will be discounted at 15%, a third dogs will be discounted at 20%. Maximum discount is 25% off.

Can my pet bring their own food?

Yes, but it must be separated into individual Ziploc bags- one page per meal. Each bag must be labeled with your pets name. If these requirements are not met, your pet will receive Pawsh Palace standard dry food. Absolutely no raw or uncooked food will be accepted.

How many times a day will my pet be fed?

We can do any feeding, your food or ours, once a day and up to 3 times a day. If you bring your own food, please pre-portion into Ziploc bags.

Can I bring in my dog’s bed or toy?

You are permitted to bring 2 of the following: bed and/or toy.